Return and Refund Policies

1. Return, Refund and Replacement of Goods

1.1) All Goods sold on the online /walk in is covered under the CMN 7 calendar days or 14 calendar days Returns depending on the Goods sold. Entrepreneur /Moorlife Hub may initiate the returns process by communicating with CMN via through the Helpdesk email. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page.

1.2) Entrepreneur may, by completing the Return Form, apply to return the purchased Goods to CMN or Dealer/ Moorlife Hub leader in exchange for a replacement or a refund. Entrepreneur shall ensure that the purchased Goods are returned to CMN or Entrepreneur within 7 calendar days or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the entrepreneur received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact CMN or Entrepreneur within 48 hours of receiving the delivery to expedite the claim process.

2. Entrepreneur may only apply for return of the purchased Goods in the following circumstances:

2.1   The Goods delivered to entrepreneur is defective and/or damaged on delivery;

2.2  The Goods delivered to entrepreneur  does not match the agreed specification

(e.g. incorrect item, colour, etc.) stipulated in the order.

 

2.3  H&H Beverage formula products are returnable except  for “change of mind” request.

Entrepreneur is to ensure that product is not opened, as otherwise it will not be accepted for return.

 

2.4  Return or cancellations of any perishable goods are not allowed.

To ensure that entrepreneur is satisfied with the product entrepreneur received,

Entrepreneur should inspect the contents as soon as the order arrives.

 

2.5  The application for return of Purchased Goods may also be subject to additional terms and conditions

prescribed by CMN.  Please contact Sales & Marketing personnel representative for further details.

 

  1. Questions and complaints with regards to returns

3.1 If you have any questions or complaints, (i) you may either contact the Sales and Marketing Department (ii) contact customer.my@cmnbrands.com

3.2 In the event that entrepreneur is unable to resolve any dispute with dealer directly through amicable negotiations, CMN reserves the right to suggest and implement an appropriate resolution at its sole discretion.